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A platform to share and reflect on my journey across the worlds of management, innovation, and social impact. Here, you'll find a collection of my management thoughts, highlights from my books, research contributions, and presentations, all rooted in years of academic and practical experience. Whether you're a student, practitioner, policymaker, or fellow thinker, this space is designed to provoke thought, encourage dialogue, and contribute meaningfully to both academic and applied conversations in business and beyond.

Digitization in healthcare

Results from an international survey shed some interesting insights into healthcare’s foray into digitization:

1)      A large proportion of patients expect to use digital services in the future.

PatientChannel

2)      Digital-service use is expected to increase across all age groups.

DigitalService

3)      Awareness and process execution are the core drivers of digital-service adoption for patients.

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4)      The services that Singaporean patients request most show it’s not always necessary to start big.

PatientRequest

Source: Biesdorf, S., Niedermann, F. 2014. Healthcare’s digital future. McKinsey & Company, July 2014.